Aliexpress dispute status. If buyer protection does expire, wait 10-14 days more.
Aliexpress dispute status After two weeks with no updates on the tracking status, it changed to shipment cancelled. I'm afraid that by opening it while having a lot of protection time left might result in me losing the dispute. This process could take 5 business days to complete. ### Step 4: Follow Up on the Dispute After submitting your dispute, AliExpress will review it. For have not received order: 1. For everything else it's paypal and credit card disputes that should be made. Sometimes, it isn’t always the fault of the seller. The line, "Your order will be closed in: xx days xx hours xx minutes" tells you how long Buyer Protection remains. How to open dispute?-- Status that you can open dispute, and method to open a dispute. There you can find a lot of FAQs and guidelines related to Aliexpress. It has been reported that if one closes a dispute that is it for opening another dispute for the same order later on. Si usted y el vendedor no pueden llegar a un acuerdo, intervendremos y le ayudaremos. To increase your chances of winning an AliExpress dispute, consider doing the following strategies: 1. After you request a refund, monitor its status on your AliExpress account. Or you order it twice and hope at least one arrives on time. Always got an automatic refund from AliExpress, despite sellers being little c*nts. I would like to open a dispute to claim full refund, however, it says "You can "Open Dispute" 10 days after the seller ships your item(s)". Please contact the moderators of this subreddit if you have any questions or concerns. - If the seller does not respond to your request in 5 days, the dispute will be closed immediately, and refund will be arrived to your account within 3-20 business days. May 7, 2023 · Smarter Shopping, Better Living! 0 i ordered an ssd, a hard drive caddy and a couple screen protectors, aliexpress combined it into one shipment, great, but for some reason it got denied at customs, i couldn’t even open a dispute with aliexpress, it said some bs about contacting customs, i wasn’t about to bother wasting hours of my time calling them so i just submitted a dispute through paypal and immediately got a refund I've ordered an item with AliExpress Standard Shipping. Use 17track with the number and it will show it was delivered somewhere other than to you. Then you have the 90 days AliExpress customer protection and if things go wary you have enough time for plan B. We had no choice but to respond to the dispute process and submit all proof of delivery. Pls wait be patient” Should I file a dispute right now or???? Aliexpress dispute is not final, once i lost dispute on Aliexpress, but won on Paypal, so ignore aliexpress and charge back where you paid it from, all advice i can give, no mather what, never trust seller, and always go for refund only, nothing else, refund its only option Hi Essie. 1, Check refund status: The fund is under guaranteed. People have to start ignoring aliexpress disputes because it's a lie and a scam. Aliexpress Special Dispute Appeal (Please log in to complete the response) How hard is it to be country specific about how you report status? #2 Obviously I rejected Ali's "no refund" proposal. Day 8-14 - AliExpress reviews dispute case details from both parties. It’s necessary to track the status of the dispute when you escalate the dispute. Scam #001: Paypal scam. If the status of your order is "Awaiting delivery," you will see a line like "Your order will be closed in: xx days xx hours xx minutes" on each order AliExpress provided a proposal - ACCEPTED Escalation date was supposed to be December 5th but the seller somehow as able to "re-send" the same proposal last night - I rejected it again. Seller provided new, working tracking number through dispute process. Order is shipped within 10 days when the shipping status may not be updated yet. You will be redirected to a Durante el proceso de disputa, puede discutir los términos de reembolso con el vendedor. Start by gathering all relevant documents, such as purchase receipts, emails, and any correspondence related to the issue. When you cancel an order on AliExpress, you choose the Refund Only button. What If the AliExpress Seller Promised a Refund Outside of the Dispute. -- Please wait for delivery of the package, and you can open dispute in some status. The company's mission is to maximize the value and utility of digital assets through our comprehensive product suite including advanced trading solutions, liquidity aggregation, tax-efficient asset-backed credit lines, a high-yield Earn Interest product, as well as the Nexo Platform and Nexo Wallet with their top-tier By clicking the escalation button, you are no longer able to make changes to the dispute’s description. Talked with the sender - he suggessted I order AGAIN Tried to dispute it on Aliexpress - DENIED Appealed - DENIED Please check our introduction to the Aliexpress sub. Opened a dispute and they wanted me to refund it (seller pays shipping). Given the "addressee being notified" I'm guessing AliExpress will not refund me. com. Never got a dispute failing. The package is on its way to AliExpress warehouse or seller (who knows). Keep it open. Now he is saying that the package might have gone missing and I have to open a dispute (logistics reasons) to get a full refund. It's really frustrating. I message the seller and gladly he or she replied “Hi,dear. dispute süresi 5 gündür. You can open dispute in the Buyer Protection time under following status: Back to category. After 20 days of no movement with a "The item is ready for shipment" status I contacted a support agent who provided a means to dispute the transaction and close it up sooner rather than having to wait long. You do not order in November for X-mas on AliExpress. Ensuring Your Satisfaction: Once your refund request has been processed, make sure to keep an eye on your bank account or credit card statement to confirm If you have received the goods but not in good condition/shortage, please go to 'Dispute Detail' -- Check 'Dispute Reason-- Click 'Update Reason' to update your reason for filing a dispute. Since then, no updates have been made, meaning the tracking status didn't change for almost a month. Method to open dispute. Now they're telling me that the dispute case has been closed and I will only get a partial refund but I 'can still return it now' - why would I return this if the dispute case has been closed and it's not in my favor?!: So, I got scammed off 164€ by AliExpress. Posted by u/[Deleted Account] - 1 vote and 4 comments The seller pretended to send the passing package to the status sent without having sent anything leaving me to manage with the aliexpress dispute. AE gave full refund. To engage AliExpress in a dispute, follow the instructions below. My item has been in transit for a month now with the status saying “returned” multiple times and going back and forth within China. How Long Does It Take to Open a Dispute on AliExpress? Navigating the dispute timing on AliExpress is like steering through a Help Center - AliExpress In the dispute I request full compensation, without returning the item back, (sending back a parcel of faulty item to China, must be crazy, as the value is also small. Make sure to do this within PayPal's dispute timeframe (usually 180 days from purchase). Check the opened dispute daily and prove answers or additional information if necessary. I got a "The seller has shipped your package" notification with a tracking number after 20 minutes. - On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. After the 3-day countdown Ali baba says "new case result" refund $556. Up until the COnfirm Receipt AE holds on to the purchase $ until the item arrives. AliExpress told me everything would be fine but later they blocked me from Human Customer Support and I could then only speak to the useless Bot 'Eva'. Status: “The seller is processing your order” When you have just placed an order and want to see the details, the process is the same: you will enter by clicking on the text of the product description and access “Order Details”. They sent me wrong item and I opened the dispute. Take a screenshot and upload to your dispute evidence. I finally opened a dispute and about one to two weeks later, after Aliexpress refunded me, the items arrived at my friend’s house about two weeks later, but it was way past the due date. Also see r/AliExpress for about a million other stories like Feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. So I opened a dispute because of a missing order, and was told that I should wait 9 days before following up on the dispute with delivery status. I contacted the seller and he told me that it seems like the tracking is showing some issues, and I should open a “logistic dispute”. If it's a $5-10 item then sure do an aliexpress dispute. Aliexpress should take this very seriusly, tracking scam is all around, since August I have a dispute regarding a tracking that have been delivered, I provide enough evidence that a seller is a thief, as the store have been banned and enought neg feedback the store receive with same issue, never deliver. Uploading evidence does nothing. ) My purchase would be refunded ASAP. Refunds often take a few days to process, but the actual time can vary depending on the payment method you used. Believe me, it works 10/10 times. I have ordered something on AliExpress for the first time. Before AliExpress step in: There is 5 days negotiation time for you to reach an agreement with seller after dispute is opened. I've opened a dispute, which was automatically escalated to Aliexpress since it was Aliexpress shipping. On AliExpress, this can be done through the 'Manage Orders' section. You have 15 days from when it expires to file a dispute. App Store. It is straightforward We advise you to check out our detailed guide for the most asked questions on AliExpress disputes in AliExpress Disputes: A Comprehensive Q&A guide and AliExpress Refund FAQ: Tips On How To Successfully Get a Refund. The disputes and report page on AliExpress serves as a platform for customers to raise concerns or complaints about a product or service. But I think I'll end up getting a refund based on the dispute status on AliExpress website. The reason I asked was someone else posted that if you close a dispute before AE responds to the dispute then you can open a new dispute later on. Then I received a product that literally disintegrated within a few days. I raised a dispute and the seller refused the refund, AliExpress intervened and now the status is: Dispute Escalated - Waiting for both parties to respond That this is on my proposal: Dispute Escalated - Waiting for both parties to respond , And this Problems with the order Judgement from AE Even when product was lost in china, aliexpress closed the dispute as well as dispute appeals. May 7, 2024 · Once you have filed a complaint with AliExpress, it is important to regularly visit the personal section of the site where the status of your complaint or dispute is tracked. Here, you will find the status of all orders, including any ongoing disputes. Many questions about shipping&tracking are always the same: when will my package arrive, what does this or that tracking status mean, should I open a dispute For this reason we provide our Shipping & Tracking FAQ and the Tracking status FAQ We ask that you take a minute to check the FAQ and see if your answer is there. You want a refund and opened a dispute. Jul 3, 2020 · The screenshots for this post were made in a real dispute that is in progress now, so as the dispute proceeds, we will add more details to show you how disputes are resolved on Aliexpress these days. Reject the seller proposal if it doesn’t suit you as soon as you get it to speed up the process. Interesting, how right after I lodged the dispute that the items showed up. I opened a dispute and it told me to change the reason I opened the dispute. AliExpress has some solutions for you as per the info provided. Thanks. Learn the dispute policy of AliExpress Jan 8, 2024 · To initiate the dispute process on AliExpress, ensure your account safety by verifying your order. The appropriate moment to open a dispute is when the time has almost passed, and you have tried all the methods mentioned above without success. Register/Sign in. Please Track the parcel to check the package status: - If the package is in transit with normal logistic update: According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller. Your information is protected. The service rep just wrote down the AECAxxxxxxxx on a label on my package. If on the other hand your order status is Finished, you need to file a dispute now if you want to I have 19 days left to open a dispute, my estimated order was supposed to be on the 19th and now it is the 25. If it still hasn't arrived, file the dispute with a picture of the tracking as evidence and "logistics" as the reason. What's the dispute process after I have opened a dispute? After you've opened a dispute, the seller will be notified and need to reply to your request in 5 days. 7. From many years experience, the tip for get refund is take photos of item if broken, video if not working and send that in dispute. What are the hours of operation for AliExpress customer support? AliExpress customer support is available 24/7, 7 days a week. Why can't I open dispute?-- Please check clearly why dispute cannot be opened. This is more common than you think. or provide a refund. Scan the QR code to download. Specifically it said this " Reason for complaint:1: Purchase Protection is running out, but package is still in transit Is it valid: No AliExpress's decision:The tracking information shows that it delivered to your address. 2020: Nov 5, 2024 · How to Win an AliExpress Dispute? Winning a dispute on AliExpress isn’t always guaranteed—even if you’re the customer. I am a bot, and this action was performed automatically. Right now order status is Awaiting Receipt It also says "If your order does not arrive on 2019-12-24, you can apply for a refund by opening a dispute. I asked for a receipt and didn't get one lol. Emailed the central post office - They deny ever having my shipment. Once you start a dispute with AliExpress, unless you have bought more than $2,000 worth of products in the last year, chances are you have a non-prioritized account, and it can take up to 10 days for AliExpress to even look at your dispute. An update from 06. If the tracking information still seems abnormal after 10 days, you may 1. The problem is I am supposed to respond but the only thing I can do is close the dispute or upload new evidence. " Once it was so delayed and the tracking was frozen. When your AliExpress package delivered but not received, open a dispute. 06. 2: Choosing between refund and return products Then you see two buttons. SMH Last year when I ordered from Aliexpress if there was a problem (Eg. If you get your aliexpress account banned, then you can just make a new one. In addition, it is important to actively monitor the email address you provided when you registered on the site, as AliExpress may send notifications and inquiries to your Please check our introduction to the Aliexpress sub. We hope you won’t get into such situations. If it was, reach out to the local delivery service again, persistence is key. To open a dispute on AliExpress, you need to navigate to the “Order details” page of the order in question, as illustrated below. Cainiao told me they will try to deliver the package again between tomorrow and Thursday (being the last day of expected delivery date). During this period, you may receive notifications and requests from the platform for additional information or from the seller to settle the issue directly. Submit the dispute. I waited those 9 days and never received another response after, the buyer protection has now expired and there are no updates regarding the dispute. To open a dispute, you'll typically need to follow a few simple steps. You will win the dispute and get all your money back. BBB helps resolve disputes with the services or products a business provides. It's not good methods Seller's Reply: Hello, we sent the package, we told you in the cat and you agreed with me Aliexpress tracking shows that it reached my city. This page also includes information such as the dispute initiation date, the category of dispute, any responses or updates from the involved parties, and the expected resolution timeline. When can I open dispute? 3. Keep track of your dispute status and respond to any communications Please check our introduction to the Aliexpress sub. Is it possible to visit an AliExpress office in person? Feb 19, 2022 · So I opened a dispute with AliExpress and tried to negotiate with the seller that the GPU was defective but he only ignored the issue completely. Please check the order details to confirm the refund process under following conditions: order is closed/cancelled after payment, dispute is finished with refund. eğer vermezse o zaman en az 3 gün önce mutlaka "open dispute (anlaşmazlık)" açın. Refuse dumb proposals on time and provide adequate evidence and description within the defined timeline. All complaint statuses. After further talking to both AliExpress and Cainiao, AliExpress told me to fill a dispute, but in a strange way: confirm reception then file the dispute (sounds illogical to me). It does not prevent you from opening another dispute for the same order. AliExpress changed the dispute status to: Waiting for platform to verify package status. Contacted Ali live support - nothing came of it. Welcome deals for your first order. When can I open dispute? Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. ) In the Dispute I wrote ==> I have already tried to contact the seller, but for 2 weeks already he has been wasting time without trying to really remedy the problem. In case the AliExpress administration requests additional evidence, you are obliged to provide it. Missing delivery, shipment incorrect etc. Currently, the courier company's investigation is still ongoing. This communication can significantly expedite the dispute resolution process. I've had this happen. You can check the status of your disputes on our detailed overview page via this link. So, it's 17th of March today, and the dispute has not changed since. To them the items are in the States so its not their problem anymore. Puede elegir aceptar la propuesta del vendedor o la de AliExpress. It was at 5th of February. This also includes broken or damaged packages. Besides, the dispute process typically requires the buyer to be patient. 2. Help Center - AliExpress Disputes are the only way to get a refund if something goes wrong with your order. Please check Orders - In dispute, tap Dispute in Progress for updates/detail information of the dispute. . Step 3. Nexo is the world’s leading regulated digital assets institution. If the parties are unable to come to a solution, then the AliExpress dispute team will step in, study the evidence, and resolve the issue. Honestly I think they were stolen at the facility. You can open a dispute in one of these 2 conditions: the package arrived but was not as described. You chose Aliexpress economic shipping, the shipping time of economic shipping is 30-70 days. No evidence provided. Then you want to do everything possible to avoid a dispute; AliExpress tends to be pretty hard on people without a proven buying history filing disputes. The orders on AliExpress are protected by Buyer Protection. Step 2: you agree to close the dispute and give him your paypal details AliExpress is the one who decides whether you get your partial refund, whether AE requires further evidence or whether AE denies your dispute. Google Play. Complaint Unanswered Oct 18, 2022 · Open Dispute. Edit: Thanks for the input. In the event a buyer encounters a problem, AliExpress introduces the Dispute feature, enabling the resolution of any issues efficiently and fairly. The noted that I should open a dispute with Aliexpress. But then this brings up bigger issues because I can't get a refund from 11 different AliExpress stores. You are right to do a dispute. AliExpress stepped in. Plus I'm somewhat worried that if I file disputes for 10 items, I'll get a ban -I recall reading about that. Do I have to wait the remaining time of the 90 days buyer protection before I can open a dispute or can I open it right away with reference to the tracking status? In the first stage, the dispute is handled by you and the seller. I provided an unboxing video, but I uploaded it on YouTube, and I didn't consider the fact that YouTube is blocked in China. Accidentally, I've done it a few days early, so I've got judgement - invalid Solutions: Option 1: Please continue to wait for 8 days. The seller has not handed the order over to the shipping company there in China. Nevertheless, the dispute’s outcome depends on many factors, such as your claim, the supplier’s attitude, the cost of the goods, and more. Service client - AliExpress However, AliExpress has a system in place to help resolve these issues efficiently and effectively. It is not possible to get a refund without opening a dispute. as you shall bear all the transportation costs, and Aliexpress has the right to deduct the refund of all the transportation costs, and may refuse the Step 2: Identifying and Acknowledging the Dispute Upon receiving a notification about a dispute, either as a seller or buyer, your first step should be to acknowledge the dispute. However, you used the chat record between you and my colleague to file a full refund dispute on AliExpress. 71 (the total of what I paid) and it gives me the option to accept the refund or decline of course I had accept. View complaints of Aliexpress filed with BBB. I tried to open a dispute but its says I cant do that right now as the order "tracking is updating now". You didn't follow one of the head rules, don't open a dispute early, that means longer than 2 days buyer protection left. Number 1 biggest mistake on Aliexpress is people returning items. When can I open dispute? Please be patient for new dispute process. Nothing interesting I guess, but this sub is full of "aliexpress is scam", "disputes won't work", "aliexpress sides with thieves" stuff so I wanted share a positive experience (well apart from receiving wrong item). AliExpress ultimately ruled that the refund dispute was invalid. I did a dispute in the past over this (only two orders that were combined) and AliExpress and the Sellers wanted "proof. AliExpress is just a waiting game. That's it. Apr 19, 2023 · Opening a dispute on AliExpress is a measure that helps the buyer to protect his rights in case of problems with an order. Hi, I've started a dispute a few days ago for a damaged item. This system empowers customers with the tools to manage disputes, request refunds, and even escalate cases to the AliExpress Resolution Center when necessary. For product does not match the description. It If you want it for X-Mas - Order it around Juli - September. Tracking could tell Aliexpress what info is missing, and then in the dispute process Aliexpress could check to see if the customer had supplied the missing information, and then if so, demand that the seller tell tracking or customs. " If the status says that the package has already entered your country, then Aliexpress can rightfully blame it on the shipping system (which, yeah, the shipping system is to blame in many cases of cheap shipping options) and they will say "we did all we could", and since you didn't ask for more time, they can also argue that "you didn't These are the most common scams on Aliexpress. AliExpress, the world's largest online marketplace, offers a robust and transparent dispute process to ensure a seamless shopping experience for both buyers and sellers. So, that now makes it almost impossible to "win" the dispute. Or If there is no solution yet, please wait patciently as AliExpress is still checking I re-contacted Aliexpress and they told me that they were going to appleal the decision based on the canadapost website. So I dispute, upload proof that it was delivered to the wrong address and then the timer continues to count down for 3 days. They definitely didn't ship it in that time, but perhaps a label was generated within 20 minutes and AliExpress does a poor job communicating that. 5 günde cevap satıcı onaylarsa yada hiç cevap vermezse iade alırsınız. Een dispute openen | Via: AliExpress. Normally, Kindly be advised to know that our process for you is According to Aliexpress's monitoring of returns, you have repeatedly applied for free return services or abused return services. Let’s admit. So I opened a regular dispute with the order. Status that you can open dispute. Of course this is another bug as the dispute still shows "Waiting for your response. I opened a dispute with Aliexpress using the chat as evidence but it was in Hebrew the local language but i sent a link where the text was translated by Google. Open a dispute. Recently I started to use PayPal as my payment method and when the same shit happened, including closing disputes and appeals, I claimed my money back via PayPal and succeeded. - On PayPal: you can open dispute on PayPal within 180 days after payment. The other thing that happens is that 15 day countdown timer starts during which you are allowed to file a dispute in case the item is not what you ordered or you received it broken etc. The tracking page on Aliexpress says it is being shipped using Please check our introduction to the Aliexpress sub. Please respond to the solution or upload further supporting info if needed. If you have difficulties opening a dispute, please check the below possible reasons: For have not received order. On AliExpress, on-time delivery is guaranteed for every item. Ended up doing a chargeback through my credit card. To determine the order status thet AliExpress is using, log in to the web interface (do not use the app for anything important dealing with orders or disputes) and go to your main Orders page. It depends on the courier company aliexpress has tied up with in your country In uae they have tied up with 2 courier company and I can identify it usually with new updated tracking number So either it can be next business day or 2 days but that's for uae Also keeping in mind its festive season and holidays everywhere The AliExpress headquarters is located in China, at 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China. This also releases the money to the seller. I also provided a picture of the damage, but AliExpress judged my request "invalid" due to the lack of anything else other than the picture. Get to know when, why, and how to open a dispute on AliExpress. Document all correspondence for evidence. May 30, 2023 · A dispute escalation on AliExpress is possible when during an open order dispute the buyer and seller were unable to reach an agreement. This article provides a step-by-step guide on how to open a dispute on AliExpress in 2025. If your package does not arrive by the promised time (PST), please open dispute and we will help you then AliExpress offers an easy-to-use platform that allows customers and sellers to exchange messages and even upload photos or videos as evidence. Press the ‘refund only’ button | Via: AliExpress. Provide evidence, communicate clearly, and await the seller response for a swift dispute resolution and potential refund. Shop didnt respond for messages until I opened Aliexpress dispute. You just have to be patient and check the status. 1. Check the Order Status of the order; if it says, Awaiting Delivery, you're still in Buyer Protection. Please check our introduction to the Aliexpress sub. Smarter Shopping, Better Living! 0 If buyer protection does expire, wait 10-14 days more. Additional feedback: After further testing, I returned the product. I waited a bit to get a final response and they eventually stated without a doubt that they lost the package. The customer doesn’t check the dispute’s status regularly and the dispute is closed in the sellers’ favor. I'm inclined not to bother, as all 10 items are less than €25,- total. When can I open dispute? By opening a dispute, you are taking a proactive step to address any issues that may be impacting your business relationship. So I was convinced this was a huge failure. Status is now " Dispute Escalated - Waiting for both parties to respond", how much longer do I have to wait until negotations are complete? Anyways, I'm wondering how successful a dispute will be. You can open dispute in the Buyer Protection time under following status: Back to category. If you want to know how to do it read: Open dispute on AliExpress. I placed an order this morning. com If the dispute mechanism is not enough, you can contact the seller from this link, message AliExpress via chat or contact form from this link or, for extreme cases, appeal the outcome of the dispute or try your luck contacting AliExpress via social media. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. I've had the same a number of times and was refunded. Open dispute AliExpress refers to the actual process of filing a claim through the AliExpress website. Like the Chinese restaurant menus, we give them a number for easy reference. Durante este proceso, aún puede intentar llegar a un acuerdo con el vendedor. How is my dispute going on?-- Method to check my dispute process. Upon encountering an issue, the first step is for the buyer to reach out to the seller via the platform's messaging system, initiating a discussion or negotiation on the dispute. Nasıl anlaşmazlık açılır konunun devamında mevcut. Download the AliExpress app. If you are not satisfied with a dispute you can appeal it providing further evidence to support your claim Assuming that your order arrived on time, you could dispute on AliExpress before the 15 th day after delivery. The item was defective / malfunctioning so I opened the dispute as "Not working properly" and uploaded 2 videos of it glitching while trying to use it (no talking, they don't understand anyway) and 2 photos showing the item next to the opened package with the label and address and tracking number clearly visible. Day 2-7 - Seller is notified and has 5 days to respond with their side of the story and evidence. Asked my local post office - they said they never received it. The dispute page, also known as the ren page, is a key tool for addressing any discrepancies in an order. Since AliExpress closed your claim, open a dispute with PayPal—they have a strong buyer protection policy. Step 1: the seller promises a refund using paypal but first you need to close the dispute. Sep 28, 2020 · How to Avoid Dispute Situations on AliExpress? The customer protection algorithm on AliExpress works reasonably well most of the time. Come back and delete Ok so here's the outcome of this. To open a dispute, first go to “My Orders”, find the order you need and click on “Order details”. Eğer satıcı iadeye yanaşmazsa 5 günlük süre bitiminde konuya aliexpress karar verir. Complaint Status. And even if I Despite providing the GPS and photo from the tracking clearly showing it was the wrong place the Aliexpress solution was "no refund". 3: Fill in your order details You are now going to contact AliExpress and not the Dispute Reason: Purchase Protection is running out, but package is still in transit Status:Dispute Escalated – Investigation Pending How can I check when the purchase protection has expired? They keep telling me to wait after proposing a new solution. When can I open dispute? I ordered an item about 2 weeks ago it said it was shipped now I return to see tracking status says "abnormal status" and that order is cancelled it still hadn't arrived in my country by the looks of things. See full list on alitopshop. Although the device had an online status and can be accessed remotely, many movement triggers resulted in two blue leds blinking, but no video was saved in memory nor in cloud also there was no notification on On the 29, track order says "Returned to Sender". Jan 30, 2024 · Day 1 - Buyer opens dispute within AliExpress's specified protection period (usually 15-60 days from order completion). npomk wplu cvcm dpfmv izaewng ctxeaq stngtyn eracr ntlr unxtppj acdk zhapa udn hjdnqm rlyf